Code of Good Practices
Our mission is to empower people to experience the world, by offering the world’s best places to stay and the greatest places and attractions to visit in the most convenient way. In order to achieve this goal, we will live up to the following good practices:
We care about you: and therefore offer our Platform and customer service in many languages
We bring and allow you to experience: in turkey properties from high (high) end to whatever serves your needs for your next stay in a hotel, motel, hostel, B&B, etc. wherever in turkey
We bring and allow you to experience attractions and other Trip Providers
We can facilitate the payment of any (entrance) fee, purchase, or rental of any Trip product and service which uses our payment service
We help you (24/7): our customer service centers are here to help you on firstname.lastname@example.org and on +905458038381
We listen to you: our Platform is the product of what YOU (the users) prefer and find most convenient when using our service
We hear you: we show uncensored reviews (of customers who have actually stayed)
We promise you an informative, user-friendly website that guarantees the best available prices.
We Price Match
These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email, or by telephone. By accessing, browsing, and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the “Platform”) and/or by completing a reservation, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content, and infrastructure of these pages, and the online reservation service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated, and provided by hotelmaps iyitrade and are provided for your personal, non-commercial (B2C) use only, subject to the terms and conditions set out below. The relationship that we have with the Trip Providers is governed by separate terms and conditions which govern the (B2B) commercial relationship we have with each of these Trip Providers. Each Trip Provider acts in a professional manner vis-à-vis hotelmaps.co when making its product and/or service available on or through hotelmaps.co (both for its business-to-business (“B2B”) and/or business-to-consumer (“B2C”) relationship). Note that Trip Providers may have, declare applicably, and/or require (acceptance of) – in addition to the policies and fine print as disclosed on the website, their own (delivery/shipping/carriage/usage) terms, and conditions and house rules for the use, access, and consummation of the Trip (which may include certain disclaimers and limitations of liability).
“hotelmaps ,” “us,” “we,” or “our” means hotelmaps a personal liability company incorporated under the laws of the Turkey, and having its registered address at Antalya Konyaalti . “Platform” means the (mobile) website and app on which the Trip Service is made available owned, controlled, managed, maintained, and/or hosted by iyitrade Dreamgrup. “Trip” means the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Trip Provider.
“Trip Provider” means the provider of accommodations (e.g. hotel, motel, apartment, bed & breakfast), attractions (e.g. (theme) parks, museums, sightseeing tours), transportation provider (e.g. car rentals, cruises, rail, airport rides, bus tours, transfers), tour operators, travel insurances, and any other travel or related product or service as from time to time available for Trip Reservation on the Platform (whether B2B or B2C).
“Trip Service” means the online purchase, order, (facilitated) payment, or reservation service as offered or enabled by hotelmaps Antalya in respect to various products and services as from time to time made available by Trip Providers on the Platform.
“Trip Reservation” means the order, purchase, payment, booking, or reservation of a Trip.
Credit Card or Bank Transfer
If applicable and available, certain Trip Providers offer the opportunity for Trip Reservations to be paid (wholly or partly and as required under the payment policy of the Trip Provider) to the Trip Provider during the Trip Reservation process, by means of secure online payment (all to the extent offered and supported by your bank). For certain products and services, hotelmaps.co ,facilitates (through third-party payment processors) the payment of the relevant product or service (i.e. the payment facilitation service) for and on behalf of the Trip Provider (hotelmaps.co never acts nor operates as the merchant of record). Payment is safely processed from your credit/debit card or bank account to the bank account of the accommodation provider through a third-party payment processor. Any payment facilitated by us for and on behalf of, and transferred to the Trip Provider will in each case constitute a payment of (part of) the booking price by you of the relevant product or service in final settlement of such (partial) due and payable price and you cannot reclaim such paid monies.
For certain (non-refundable) rates or special offers, note that Trip Providers may require that payment be made upfront by wire transfer (if available) or by credit card, and therefore your credit card may be pre-authorized or charged (sometimes without any option for refund) upon making the Trip Reservation. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your Trip Reservation. You will not hold hotelmaps.co Antalya liable or responsible for any (authorized, (allegedly) unauthorized or wrong) charge by the Trip Provider and not (re)claim any amount for any valid or authorized charge by the Trip Provider (including for pre-paid rates, no-show, and chargeable cancellation) of your credit card.
In the event of credit card fraud or unauthorized use of your credit card by third parties, most banks and credit card companies bear the risk and cover all charges resulting from such fraud or misuse, which may sometimes be subject to a deductible (usually set at EUR 50 (or the equivalent in your local currency)). In the event that your credit card company or bank charges the deductible from you due to unauthorized transactions resulting from a reservation made on our Platform, we will pay you this deductible, up to an aggregate amount of EUR 50 (or the equivalent in your local currency). In order to indemnify you, please report fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately. Please provide us with evidence of the charged deductible (e.g. policy of the credit card company). This indemnification only applies to credit card reservations made using hotelmaps.co secure server and the unauthorized use of your credit card resulting through our default or negligence and through no fault of your own while using the secure server.